General Terms and Conditions
Scope of Application and Modification of the General Conditions
These general conditions of sale govern the contractual relationship between Soap Art by Jaims and its client within the framework of online-selling. Both parties accept them without reservation. These conditions will prevail over all other conditions. Soap Art by Jaims reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale is applied on the day of the order. The parties agree that this contract is subject to French law.Orders
This is applicable to any user who places an order via the website www.soapartbyjaims.com. Any order implies acceptance of the prices and description of the products available for sale as well as all of the general conditions of sale.Soap Art by Jaims reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or in the event of the lack of available materials related to the order or the delay of the production time not suiting both parties due to the number of ordered products and peak season issues.
All orders via the website www.soapartbyjaims.com are payable by credit card and in euros via the Woo Commerce Stripe payment solution.Payment will not be considered effective once the bank has agreed to debit the card. In case of refusal, the order will be automatically canceled and the customer notified.
The prices are indicated in euros VAT not applicable. The shipping cost is added by weight including the packaging cost. The products will be billed on the basis of the rates in effect at the time of order entry, subject to availability.Soap Art by Jaims reserves the right to make promotions. These promotions are offered on fixed dates and on limited stocks.
Zones and Delivery Cost
Soap Art by Jaims ensures the delivery of items for sale on the site www.soapartbyjaims.com, in Metropolitan France and in the European Union including United Kingdom. The products are delivered to the delivery address that the customer specifies when confirming his order. In the event of an incomplete or false address resulting in the impossibility of delivery, Soap Art by Jaims cannot be held responsible for non-delivery. All deliveries are considered complete according to the delivery report of the Post Office (Collisimo). Soap Art by Jaims is not responsible for the lost order with delivered status by the carrier.
It is also possible to pick up the order in Saint-Ouen-sur-Seine in the specific address indicated in the “check-out” page. In this case, no delivery costs will be taken from the customer. However, the desired date of order pick-up must be communicated to Soap Art by Jaims, it takes at least 3 days from the acceptance of the order to the pick-up date. The pick-up date must be agreed by both parties. The manufacturing time is always subject to production capacity, as well as the number of products ordered and the seasonality. Peak season is subject to longer pick-up time.
The average delivery time from the date of shipment is 3 to 12 working days. This average delay is, however, only indicative. Compliance with delivery deadlines is not contractual because of any logistics problem the third-party mail service might have. This should be taken into account especially in high season periods such as holidays or pandemic issues.
Soap Art by Jaims may have to modify the mode of delivery announced for any unforeseen event that might affect the proper delivery of the order (strike, road disturbance, etc.).
All complaints are studied on a case-to-case basis, the customer must:
• Be specific by giving information about the condition of the damaged product/s.
• Be complete (exact number of damaged items, parts damaged, etc.)
• Include photographs of the package/s as well as the damaged product/s and send them to the company by email at firstname.lastname@example.org specifying the order number, date, the reason of the complaint, and the reference/s of the concerned product/s. If the complaint is accepted by Soap Art by Jaims, we undertake to replace the items concerned as soon as possible.
Right of Withdrawal
The customer has in principle a right of withdrawal relating to distance selling. He has a period of 14 clear days, from delivery, to return the product ordered for exchange or refund without having to justify reasons. The product must be returned in its original condition and include all the accessories delivered.To exercise his right of withdrawal, the customer must inform his decision to withdraw by email to email@example.com.Soap Art by Jaims will refund (deducting delivery costs) using the same payment method that the customer used for the initial transaction. However, the cost of returning unsuccessful products remains the responsibility of the customer. Refunds are made after receipt of the returned product (s), only if they are in the original condition.
Our products are presented on the website in the form of images and descriptive texts. These photos are provided for information only and are not contractual. As the products are handmade, the shape, size and color may differ slightly. In case of unavailability of one or more of the items ordered, Soap Art by Jaims with your permission may replace an item with an equivalent product that is very similar but whose characteristics may be different. If Soap Art by Jaims is unable to deliver a replacement item to the customer, the account will be credited with the amount corresponding to the unavailable item. The refund will be made within 14 (fourteen) days upon informing the customer about the order status.
Internet sales are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action.
Soap Art by Jaims declines all responsibility for the use of the products offered for sale. The products sold by Soap Art by Jaims are not edible and should be left out of the reach of very young children. The products are intended for decorative and art creation purposes and not for cosmetic use.